What payment methods do you accept?
Barcelo accepts all major Debit/Credit Card and PayPal.
What are the check-in and check-out times of the hotel?
It will depend on the policy of each hotel. Please contact the hotel of your booking to ensure. Generally, the check-in time shall be from 15.00. No shows before 18.00 (local time at the hotel) on the expected day of arrival, without prior communication from the customer to the hotel, will be considered as a show.
[b] How can I modify my booking? [/ b]
If you made your booking through their Customer Service Call Centre, you can modify your booking you can contact customer service or through Barcelo.com, In order to modify your booking, enter the Booking Management section and enter the locator number (booking number) and the hotel of your booking.
How can I cancel my booking?
If you made your booking through their Customer Service Call Centre, In order to cancel your booking please contact their customer service team.
What is the "No show" and from what time is it applied?
The "No Show" means no shows before 18.00 (local time of the hotel) on the expected day of arrival, without prior communication by the customer. The hotel will consider the booking as a "no show" and will be completely cancelled automatically. The amount charged will be as expressly set forth in the "no show" section included in the "rate terms and conditions" applicable to your booking.
How can I make a booking for a holiday group?
If your booking or reservations do not exceed 10 rooms, Barcelo.com offers you a booking selector, where you can choose the hotel, dates and number of rooms with the required occupancy. Once you have filled in all this information, they will offer you the best online rate available.
