Catbird Coupons September 2024

Catbird accepts all major Debit/Credit Cards and PayPal.

Yes - they are happy to ship internationally.

If you are located in the US but shipping internationally, you must select your destination country in the drop-down menu on their footer before checking out.

If the total of the items on your order is equal to or greater than USD10,000.00, your package will ship in multiple boxes and you will receive multiple tracking numbers.

Due to restrictions put in place by each country's import policies, they are only able to ship jewellery internationally, with some limited exceptions. Most beauty, home and comestibles are blocked from international shipping options at this time. Due to import regulations, they are unable to include any freebies - such as pens, totes, etc - in international orders.

Their domestic packages arrive in boxes that don't have any Catbird logos on the exterior, in case you're hoping to surprise someone. There are no prices on items or packing slips. If you choose gift wrapping, you can expect a ribbon tied around jewellery boxes, so no worries if you want to open it up and have a little peek inside before gifting.

They also offer Limited Packaging where your item will come in either a recyclable envelope or a box (depending on the size) with none of the extra goodies.

Please check your tracking number to determine which carrier they shipped your order with. They recommend using UPS My Choice or FedEx Delivery Manager to manage your delivery and redirect packages to your preferred pickup location before or after their first delivery attempt. Keep in mind, that packages valued over $500 require a signature.

For UPS Orders:

UPS My Choice is a service provided by UPS which lets users decide when and where a package is delivered. This service includes the ability to request a delivery time, change a delivery address and hold at a UPS ‘Access Point’ or ‘Will Call’ location. UPS Access Points are various locations (including lockers) that are hand-selected based on reliability, location and ease of experience.

For FedEx Orders:

FedEx Delivery Manager is a service provided by FedEx which lets users decide when and where a package is delivered. This service includes the ability to request a delivery time, change a delivery address, keep track of your delivery, and redirect and/or hold your package at one of their +60,000 secure FedEx locations.

Some items on their website require a lead time - they generally list all wait times on the item's page. You can also check your Account Page.

Please contact them with questions.

Once your order is placed they are unable to cancel it or make changes. If you ordered a custom item that is being made just for you and have changes, please contact them within 24 hours from the order date.

If you have a question as to whether your item is returnable, please email or chat with them. Beauty products and some custom items are final sale. This information is listed on every product page, but please contact them before ordering if you are unsure.

You can find their entire return policy on their return page. Please contact them with any questions.

Yes, Feel free to bring your return to their Williamsburg or Soho store. To expedite the process, please use their Return Portal and bring a printout of the form along with your return. Please allow 5-7 business days for our team to process your return.

You can also bring your exchange to either location.