What are the payment methods for My Geek Box?
My Geek Box accepts payments through all major Credit & Debit Cards, and PayPal.
Where does My Geek Box ship?
My Geek Box ships to the countries that are available during the checkout process.
What should I do if I receive an incorrect item?
My Geek Box have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept their apologies if you have received an incorrect item. As part of their customer objectives, they will do their utmost to resolve your query with speed, ease, and absolutely minimal inconvenience.
My Geek Box will review each case individually when considering the return of the product; in some cases, they may require further information such as pictures so they can choose the best course of action. Their aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although they take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept their apologies if you have received a damaged item. My Geek Box ask that you do not refuse delivery, instead accept the goods and contact them immediately. Refusal may actually result in a delay in the parcel being returned. You can contact My Geek Box through your account using the online message centre. Attach any pictures you have of the damage to the message. A member of their team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept their apologies if you believe there is a fault with your item, they take all complaints regarding the quality of their products seriously and they will need to investigate the reported fault in more detail. In order to do this, My Geek Box ask that you contact them through your account using the online message centre.
How do I arrange a return?
Please contact their Customer Service team to arrange your return. My Geek Box will need to know your order number, the item you want to return, and the reason for return. Upon receipt of these details, they will provide you with a unique returns authorization number and all the necessary information to arrange the return. Please package the item securely and guarantee their returns form is included inside. You will need to get proof of postage receipt when you send your item to them. Proof of postage does not cost anything but without it, My Geek Box may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement of a product that is no longer available, My Geek Box will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches their warehouse. Please, therefore, guarantee that you send your item back to them using a delivery service that insures you of the value of the goods.