Question 1

Why should I use Ticombo to sell my ticket?

Accepted Answer

Well, they are the first who have built a secure and safe platform where you can buy and sell your electronic and paper tickets. Especially, they built a community. They make sure that everything is safe and secure but then they let you, the members of the community, be free to interact, buy, sell and promote yourself, allowing maximum transparency.

Question 2

How do I know my shipping status?

Accepted Answer

Buyers will automatically receive an email once the seller has changed the delivery status on the Ticombo website. The delivery status can also be reviewed on the user's account in the "My Purchase" section. The purchase details contain the delivery status, as well as details about the delivery company and the tracking code.

Question 3

Where is the email with my tickets?

Accepted Answer

You should have received an email at the address that you provided when you signed up on their website, which is if you did not change it, the email address connected to your social media account such as Facebook, VK or Google. 

You can review and change the email address in the profile section of your personal account. Login to the Ticombo Platform to access your account.

Question 4

Can someone double-sell a ticket?

Accepted Answer

They can all the bar codes of each ticket and check whether they were sold already or not. When a seller (accidentally) uploads the same ticket again, the listing is automatically removed. 

Of course, they don't know if the seller is active on other websites. Therefore they immediately inform sellers once tickets have been sold on the combo, to mitigate the risk of double selling, in case the seller may use several platforms at the same time.

Question 5

Is it possible to undo the sale?

Accepted Answer

It is not possible to cancel a sale that has already happened. They want to protect your right to use your own ticket but also the right of the buyer to make a safe purchase. So to avoid uncertainty: once you have posted the listing and the buyer accepts the price and terms and conditions by purchasing the ticket, you cannot withdraw your offer anymore.
If you offer tickets on other platforms, you actively accept the risk of selling the tickets twice. They therefore strongly recommend not offering tickets on other channels while they are offered on Ticombo.

Question 6

Why is My name not on the ticket?

Accepted Answer

For the name change the seller of your ticket is updating the details before transferring the tickets to you.

It is important to know that many tickets can also be in the same name as the original buyer - which is also valid for entry. They urge the ticket Seller to update all info, however, this is not always possible and also not necessarily important or visible on the ticket for all ticket types. If your Seller is a trusted Seller with Ticombo, the information Buyers receive from this Seller is in their experience very trustable. 

 Anyway, you should not worry, you are fully protected by their TicProtect Guarantee.

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Ticombo FAQs

Why should I use Ticombo to sell my ticket?

How do I know my shipping status?

Where is the email with my tickets?

Can someone double-sell a ticket?

Is it possible to undo the sale?

Why is My name not on the ticket?

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