What is the payment method?
Zavvi accepts Visa Debit, MasterCard, MasterPass, Maestro, PayPal.
How long will it take for my order to be delivered?
The Delivery Information page can tell you that, you can see all of the timeframes for deliveries worldwide!!
What happens if I am not at home to accept my delivery?
Most of the products on their site require you to be at home for the delivery as they may be too big to fit in your letterbox. If this happens and you are not in to receive or sign for it, your tracking information should update to reflect this and the delivery should re-schedule. If you need any help then contact their Customer Service team.
What is your returns policy?
Please click here to see their returns policy. If you can’t find the information you are looking for then please contact their Customer Service team through your account.
When will I receive my refund?
They’ll process your return within 48 hours of receiving it into their warehouse. Your refund should then be processed within 5 working days and an email will be sent to confirm this. If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact their Customer Service team through your account.