What is the payment method?
Adidas accepts VISA, Mastercard, American Express, and PayPal.
Where does Adidas ship?
Adidas ships within the countries which are available during the checkout process.
How do I check my order or delivery status?
You can track your order by following the link in your Shipment Confirmation email. If you have not received a Shipment Confirmation email, you can also check the status of your order via the Order Tracker page. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details.
How do I return my product?
There are different return methods depending on where you purchased your product. Items purchased at the Adidas online shop can only be returned to us by post. Items purchased at an Adidas retail store can only be returned to an Adidas retail store. You can return your online order free of charge within 30 days of receiving your order (or 14 days* for hype products such as YEEZY). If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.
When will I get my refund after I returned my order?
As soon as Adidas start processing your return package at our warehouse, you will receive an email to confirm that they have received and are processing your order. From the moment Adidas authorize the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product.