Best Warehouse Promo Codes

Theyre really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact them section. To help them get this fixed for you as soon as possible when you first contact them please include the following information; -Your name -Order number -Product name and code -Picture of the fault -Description of the fault (The product name and code can be found on your order confirmation email).

If you contact them via the Contact them form, please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

They accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, and PayPal.

A typical refund will take up to 21 days—that’s 14 days you return it and they process it—with up to 7 days for it to make its way through the banking system.

If you are using Royal Mail, Hermes or Collect+, the tracking will show that it delivered to our nearest distribution centre. It can take up to 7 days from this point for the item to be received in the warehouse, where it will be processed and refunded. You will receive an email when this has happened; it’s up to 7 days to show up in your bank statement, This is dependent on your bank's processing time.

If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked; items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our return policy.

If you've waited more than 28 days with no email from them, please get in touch by going to the Contact Us tab on this page.

Are you sure it’s late? Please double-check the delivery option you selected, the cut-off times for ordering, and the date on which they said it would be delivered. You can check delivery timescales here. If it's after 8 pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for them to be able to investigate where your order is. On rare occasions, they do come up against a bump in the road. If your delivery date has passed, please contact me here and have your order number ready.

Unfortunately, they're unable to make any changes to your order once it's placed, as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.