What payment methods do you accept?
DOYOUEVEN accepts VISA, Mastercard, Amex, Apple Pay, Google Pay, Klarna and PayPal.
Can I track my order?
All orders sent from Doyoueven are sent via a traceable method via DHL or Australia Post. Upon dispatch from our warehouse, you will be emailed a tracking number and link to track your parcel.
Will I be charged customs and duties taxes?
International orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable to the destination country they recommend you contact your local customs office for more information. Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to their warehouse.
Do you deliver to PO Boxes?
Yes, they do for most countries, but if you are unsure please contact them at
[email protected] and they can let you know.
I just placed my order, can I cancel it?
DOYOUEVEN aims to process orders super quickly in their warehouse so usually, they cannot change orders placed. However, you can contact their friendly customer service team via live chat, email or DM and they will try their best to assist you. If they can’t assist with cancelling or changing your order in time, their returns policy is super easy.
How do I return my package?
At DOYOUEVEN, they are happy to offer a 30-day return policy for change of mind. To initiate a return please email
[email protected] with your order number, product name/colour/size and reason for return and a member of their team will be in contact with a Returns Authorisation number and Returns Form to lodge your return. Check out their full Returns Policy to see if you are eligible for return.
