How do I check the details of my order?
Login to your Joybuy account and click on My Orders from the upper right of the homepage;
Locate the order you wish to check and click Order Details.
What payment methods can I use?
JoyBuy accepts the following methods:
Yandex money/QIWI (For Russia)
iDeal (For the Netherlands)
EPS (For Austria)
Sofort (For Austria and Germany)
Giropay (For Germany)
Dotpay (For Poland)
POLi (For Australia)
Local Credit/Debit Cards (For Brazil)
Local Credit/Debit Cards (For Mexico)
Online Banking (For Brazil)
Online Banking (For Mexico)
Cash Payment (For Brazil)
Cash Payment (For Mexico)
More payment options will be available on JOYBUY in the future.
How are customs duties and import taxes handled?
All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.
The usual tariffs are approximately US $200 in the USA, and 22 Euros in Europe. The tariffs may vary depending on the items purchased.
What if I don’t receive my item on time?
They recommend first to check the shipment status of your item. If the item wasn’t delivered by the promised delivery date, you may contact their customer service for a refund. At present, their commitment is that in all countries and regions, items must be delivered to the customers within 60 days of shipping (Exceptions: national holidays, big promotions like 11.11 and 618). If the seller promises a shorter shipping time on the product page, the seller’s promise overrides theirs. If there is a problem with the item during transit, you can contact their customer service.
If you do not receive your parcel after 60 days, please contact Customer Service for support within 30 days past your estimated delivery date. Claims made after this 30-day deadline will not be accepted.
Can I cancel an order at any time?
You may cancel an order any time before the item is delivered to the international shipping carrier. Due to the unpredictable nature of international shipping, once an item is handed over to a shipping carrier, it’s difficult for them to intercept it. Moreover, international shipping is expensive and involves many customs fees. Therefore, they recommend you not to cancel the order after they deliver an item to the carrier. Otherwise, you’ll need to pay round-trip shipping fees on the item and possibly customs duties and fees.