Can I change my delivery type after I’ve placed my order?
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type. You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. If this option has disappeared, they have already started to prepare your order for shipment and your delivery type can no longer be changed.
When will you take payment for my order?
If you used your debit or credit card, payment will be authorised when you submit your order. Marks & Spencer won’t take the funds from your card until they are about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Do I have to open an account to place an order?
This is not necessary. Their website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. They’ll give you another chance to create an account after you’ve placed your order.
How can I cancel my order?
Sign into your account.
Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
Find your order on the list and click on the ‘View Order’ link next to it.
Click ‘Cancel this order’.
Alternatively, if you’ve placed your order as a guest:
Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.
On your order details, click the ‘Cancel this order’ option.