How can I get my payment voucher for my stay?
The payment voucher is sent automatically to your registered E-mail ID once you checkout. You can also request it through [email protected]
in case you have missed it.
Why can’t I modify my discounted bookings?
OYO does not currently allow you to modify a discounted booking. You cannot shorten the booking, or modify the location. How about cancelling and re-book? You will get refunded as per the cancellation policy within 7-12 working days.
How can I extend my booking?
You can extend your booking subject to availability at the hotel. You can easily get in touch with OYO on their guest support helpline for the extending dates. However, the new tariff will be applicable for the duration.
How do I cancel my booking?
Cancelling a OYO is as quick and easy as booking one. Use any of the following ways to cancel based on the booking channel:
* For website
* Login into your account, use manage bookings to cancel your bookings
* If you have not created the account, go first to the ‘My bookings’ link on the top right corner of the home page of the website and click on Manage bookings there. Enter your phone no. used to create the booking and your booking ID. You will be redirected to a new page. Go to the bottom of the page and click on ‘Cancel Booking’
* Android/IOS app: Go to “My bookings” by clicking on the 3 dots menu you see on the home screen and click on your bookings you wish to cancel. There would be an option to cancel the booking. You can cancel your booking by clicking on it.
* You can also cancel your booking by calling on their guest support helpline from your registered mobile phone
All cancellations will be subject to the cancellation policy
How do I get refunds processed for cancelled bookings?
The amount gets automatically refunded to the source within 7-12 working days if you have a prepaid booking. If in case you do not receive the refund in the said timeframe, do write to them at the support page or get in touch with them at their 24X7 guest support helpline. However, all refunds for cancellation are subjected to their cancellation policies.
How do I check the status of my current Bookings?
On the homepage of the OYO website, However over the “My Account” section on the top right and click on “Manage/Cancel Bookings”, enter your registered mobile number and booking id to know the status of your booking.
On the App, you can go to the “My Bookings” section to view the status of your bookings.
You can also call on their Customer Helpline number to know the status of your booking.
What are the standard check-in and check-out timings?
Their standard check-in time is 12 noon and check-out time is 11 am.
However, some properties may have different check-in and check-out schedule. You can view the same in the “House Rules” section on the Hotel listing page on the website and just above the check-in and check-out dates in the Hotel listing page on the app.
Early check-in and late check-out both are subject to room availability at the hotel.