What is the payment method?
Sugarbook accepts VISA, VISA Electron, Mastercard, American Express, Discover, Maestro, JCB, and Diners Club.
How long does it take for my profile to be approved?
Please be patient, photos and profiles enter the approval process in the order they were received. This usually takes 24 hours, however, if the site is experiencing a high volume, this process may take up to 48 hours. If your profile or photos are taking longer, please visit your account Profile and make sure every section is 100% complete.
NOTE: If you have not completed all the required sections, your profile and/or photo(s) will not be able to enter the approval process.
I received a suspicious email. How do I report a phishing scam?
Please report all phishing emails by clicking the report phishing feature within your email client and/or email website (most email websites and clients have this feature). If you know which member may have sent this to you, please please send an email to [email protected]
from the email associated with your Sugarbook account with any important details you have so they can take action.
How long does it take for my photo to be approved?
Please be patient, photos and profiles enter the approval process in the order they were received. This usually takes 24 hours, however, if the site is experiencing a high volume, this process may take up to 48 hours. If you haven’t completed your profile, and are not a Premium Member, you will need to complete your profile first before your photo(s) enter the approval process.
Will I still get charged from subscription even if I deactivate my account?
If you have an active subscription, you will need to cancel the subscription with your respective payment merchant to prevent future billing, even if/when you have already deactivated your account. For any further information, contact [email protected]
If I deactivate my account, will my Premium Membership period be placed on hold?
No. Deactivating your account will not put a hold on your membership period. Membership packages expire exactly the specified number of days later from initial purchase date, regardless of your account status.
NOTE: All membership purchases dates/times are reflected in UTC (Universal Coordinated Time).