What is The North Face payment method?
The North Face accepts VISA, Mastercard, Discover Card, American Express, PayPal and The North Face Gift Cards.
Do you ship Worldwide?
Unfortunately, The North Face does not ship Worldwide. They only ship to selected countries.
How do I track my order?
When an order is shipped, they’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from their warehouse to your destination.
Can I return a custom product?
All custom orders are final and are not eligible for returns. The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product but do not include dissatisfaction due to custom designs. Requests for changes or additional customization or alterations can not be made for custom products.
When will I get credit for my return?
It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at their returns facility before it can be processed.
Can I cancel my order?
Unfortunately, once your order is placed, it is too late to cancel an order. You are welcome to return your order once received. They offer free 90 day returns, within the terms of their Return Policy.